Robust platform, ready for small, medium and large volumes of service, get to...
One of the biggest differentiators that a business can offer in relation to the competition is quality customer service. When a brand manages to develop a good relationship with the consumer, buyer satisfaction is high and the company is more likely to retain and retain them. Read also: One platform, several possibilities: discover 7 ChatGuru features For this to happen, however, the business must have powerful tools at hand, capable of helping the service team provide the necessary support in a practical and quick way. That's why you need to know ChatGuru. ChatGuru is software that allows companies to offer the best and most complete customer service via WhatsApp . It is worth remembering that the communication channel is one of the most used applications in the world.See more: Marketing automation with ChatGuru: what it is and benefits With technology that simulates WhatsApp Web , ChatGuru is an intuitive and robust platform, full of powerful tools capable of keeping service practical and organized. It can be used by businesses that work with small, medium and large volumes of service. This is because, through ChatGuru, a brand can have several agents connected to the same WhatsApp number simultaneously. Our company can also help your Industry Email List company remain available to customers 24 hours, 7 days a week. We configure robots according to your business needs and they are in charge of conducting dialogue with customers and even closing sales, passing the ball to your team of employees only when you determine. So, in addition to your team being able to demand their time for more complex activities, you don't have to worry about losing a sale during the early hours of the morning, for example, because your human team doesn't work during those hours.
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Below, see a summary of some of ChatGuru's numerous features, which make your company's life easier and are capable of making your business expand. ChatGuru Tools Multiple WhatsApp numbers in a single account Have several WhatsApp numbers and users within the same account, thus being able to organize different teams or sectors with different numbers. Quick messages Work with shortcuts for your most frequently used responses, speed up your communication by responding to your customers with maximum efficiency. Organization by status Organize your chats by service status! Have impeccable management of the progress of each stage of service . Generate service time reports, by stage and much more! Automatic and intelligent funnel Create personalized steps for your service flow. With our automatic and intelligent funnel , you organize your WhatsApp contacts according to their stage. Together with the chatbot you have a fully automatic process! Service rotation With our rotation system , each incoming chat can be automatically assigned to the queue attendant. Set the receipt ratio, and receipt status.
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